How Are My Goods Shipped To Me ?

Raze1 offers a delivery guarantee here on all items you buy from us.  In most cases, we will ship your goods to you using air express courier. Which courier we use varies according to the destination country, but most for countries we currently use DHL, TNT or UPS.

China EMS is also available for certain countries.

Small orders can also be shipped very cheaply by airmail. This option will appear and be made available automatically during the checkout procedure if your goods are relatively light (under 2KG approximately).

For large bulk orders, we can also arrange to make the goods available at our warehouse for your own freight forwarder to collect, or alternatively we would be happy to offer competitive freight rates for either bulk air shipment or sea freight.

If your purchases are being shipped to you using air express courier, they are dispatched from the Raze1 warehouse in Shenzhen, located in Southeast China, to the international airport in either Hong Kong or Guangzhou, and then sent on to your nearest major logistics hub. From there the goods are delivered to your door by the courier’s local services. Any Customs clearance paperwork and procedures will be handled by the courier company. They may need to contact you in certain situations to confirm details of a shipment. This is why it is important to always provide a useable phone number to us. In any cases where additional paperwork is required for customs clearance, Dealsmachine will assist as much as possible.

1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.

2. Total Delivery Times is Processing Time + Shipping time, tracking number will be provided . Shipping fees depends on the weight of your items. We charge very low shipping fees for our customers to save your money.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.

4.For Flat Rate Shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.

(1). for USA, Canada, Australia customers, it takes about 7 to 14 business days.
(2). For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 20 business days.
(3). For customers in South America, it may take 15 to 30 business days.
(4). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, we ship your package by Express Mail Service ( EMS ), which takes 5-10 business days to almost any country in the world. You can track on http://www.ems.com.cn/english-main.jsp. For USA buyer, you can track on http://www.usps.com. Usually the tracking number will be trackable on these sites in 1 to 2 days after we ship the goods.

6. For Expedited Rate Shipping, we ship by DHL or UPS depending on your location.

7. We ship all of our goods from the factory directly

 

Important Notes

  • 1.Certain items are prohibited by some shipping carriers, e.g. batteries and e-liquids. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
  • 2.All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
  • 3.Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • 4.It can take a few days following order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
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